Balance Learning: Solutions: Courses: Influencing Skills

Solutions: Courses: Influencing Skills

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Overview

Professional Communications - Persuade, negotiate, communicate and manage better with effective influencing skills.

In today’s knowledge economy, influencing has become an essential communication skill.
Roles are changing: managers need to influence more and command less, subordinates
are specialists with knowledge that needs to be heard, and customers want long term
relationships based on integrity.

This course helps participants understand what influencing means. It helps them identify win-win outcomes and plan how to achieve them. It helps participants develop the communication skills, the strategies and the understanding to influence effectively when they are face-to-face with customers, peers and their team.

Influencing Skills

Modules

Introduction

Expanding your influence

Planning to Win-Win

Planning Win-Win Outcomes
Influencing Outcomes

Communicating Persuasively

Using Communication Skills
Building Trust and Rapport

Influencing Face-to-Face

Influencing a Team
Influencing in Meetings
Influencing Practice

Managers will:

Understand what influencing is, its benefits, and scope.
Understand how to assess the power of “blockers and champions” of their goal; recognize 4 broad influencing tactics that they can employ.
Understand how to plan win-win outcomes using a five-step process; establish reality, define priorities, spot the win-win, make it SMART, describe success.
Know how to identify someone’s thinking patterns and understand how to respond appropriately; understand the role of whole body listening in communicating effectively.
Understand how to establish rapport by identifying someone’s values.
Know what influencing strategies and tactics are effective with teams at different stages of growth.
Know how to plan and influence meetings whether meeting leader or participant.